Technical support
How do I unsubscribe from the newsletter?
To remove your address from our newsletter, you can simply do so from your customer account or on the following link: https://www.lexception.com/gb-en/newsletter
I lost my password, how can I get access to my customer account ?
You can reset your password at any time by clicking the "Forgot your password?" button on the login page. A new temporary password will then be automatically emailed to the address linked to your account and will allow you to regain access to your account.
If the difficulty persists, please contact our customer service via the address serviceclient@lexception.zendesk.com and we can help you regain access to your account.
If the difficulty persists, please contact our customer service via the address serviceclient@lexception.zendesk.com and we can help you regain access to your account.
I want to pay in several instalments but the payment is refused. What should I do ?
The payment in several installments is handled by our partner BNP Paribas Personal Finance and we do not have access to the reasons which can motivate a refusal. If you feel the refusal is not normal, contact us on serviceclient@lexception.com so we can get more information.
I am returning products from an order paid in several instalments. How will the payment be adjusted ?
The reimbursement process remains the same as credit card payment: depending on the type of refund, whether total or partial, your deadlines are readjusted (including transaction fees), or reimbursed. If the remaining amount is higher than the amounts already paid, the deadlines already collected are not subject to a refund. The balance to be paid is adjusted on future deadlines.
3xCB financing is assured by a third party, L'Exception has no visibility on your payment plans. For more information about your refund, you can contact our partner by email: 3ou4xCB.cetelem@wcc-distribution.fr .
3xCB financing is assured by a third party, L'Exception has no visibility on your payment plans. For more information about your refund, you can contact our partner by email: 3ou4xCB.cetelem@wcc-distribution.fr .
Paypal payment doesn't show up.
Payment with Paypal is only available for Euro currency. It will not show up if you are looking to pay in any other currency. If you wish to pay through Paypal, just switch the currency to Euro.
