10% discount valid on the entire site from €100 upwards, excluding Point Rouge brands, from 25 to 3rd November 2024

Product and stock

How can I know if a product will be back in stock ?

We simply invite you to subscribe to our stock alert. To do this, go to the product you are interested in and click on Stock Alert. You will then be able to choose the size that interests you and fill in your email address.

Our purchasing team will be informed in real time and will try to order the product for you. You will then receive an automatic notification when the product is back in stock.

By subscribing to a stock alert, you will not receive any notification other than the requested stock alert.

How can I be informed about new products of my favorite brands ?

We simply invite you to go to the brand corner your re interested in and click on the black button : « Sign up for monthly updates on this brand ». Once a month, you will receive an email with the news of your favorite brand.

How can I find a specific product or brand ?

The easiest way is to use our search engine. To do this, click on the magnifying glass or on the computer, you can simply write your search with your keyboard at any time. You can also use our category navigation and refine your search using our filters.

Are all your products genuine ?

All the products sold on L'Exception are 100% genuine products. We have legal distribution agreements with all the brands featured on L'Exception.

How many new products are introduced ?

L'Exception will offer you 200 to 400 new products every week, all year long. Do not hesitate to subscribe to our newsletter to receive the latest news.

I am looking for a specific product, can you help ?

We often manage to do special orders. Just contact our customer service with more details and we will do our best to help you

Do you do BtoB business ?

L'Exception is able to provide specific services for businesses : reduction voucher, gift cards or even special orders. We can also design and produce made-to-order products for your special occasions : Christmas parties or seminars.

Did not find the answer to your question ?

  • DHLによる最速配送

    Shipped within 48h
    Return within 60 days

  • 配送
    パリ市内メッセンジャー配達

    輸出・入に関する諸税金は、
    弊社が負担致します。

  • セキュリティの高い決済システム
    日本円決済可能

    提携決済機関 BNP Paribas

  • L'Exception gift card

    Gift cards valid online as well as our Paris store