We are unable to add an item to an order that has already been placed; in this case, it is best to place a new order.

If you wish to cancel or modify your order, please contact our customer service as soon as possible. Depending on the preparation status of your order, we cannot guarantee that your request will be taken into account. We therefore encourage you to pay close attention to the delivery address provided.

However, rest assured that returns are possible within 14 days of receiving the package if you wish to cancel the order due to a change of mind.

First, we invite you to check your spam/junk folder. If the email is not there, you can log in to your customer account to verify that your order has been validated and that the email address you provided is correct.

If your problem persists, please contact our Customer Service team who will be able to provide you with further information via our contact form

Logistical errors can unfortunately happen, even if such cases are very rare. As we are committed to resolving any shipping errors as quickly as possible, we invite you to contact us as soon as possible by directly registering the return of the item from your customer area.

You can then select the option "I did not receive the correct item" when registering your return and send us a photo of the item received.

Afterwards, we will get back to you as soon as possible, once we have reviewed your request and confirmed the availability of the originally ordered item.

Shipping costs depend on your shipping address and the shipping method selected. They will be displayed when you place your order.

Standard delivery is free for orders over €150 in Metropolitan France and over €200 in the European Union.

When you place your order, an estimated delivery time will be provided. This takes into account the stock availability of the items in your cart as well as your chosen delivery method.

Afin de suivre l’acheminement de votre commande, nous vous invitons à vous connecter à votre espace client et cliquer sur la commande concernée. Vous trouverez alors le récapitulatif de votre commande ainsi que le lien vous permettant de suivre l’acheminement de votre colis. Si votre commande n'est pas encore expédiée elle aura le statut “confirmé” sur votre espace client. Au delà de 3 jours ouvrés sans qu’aucun délai spécifique ne vous ait été précisé, nous vous invitons à nous contacter via le formulaire de contact en précisant la référence de la commande concernée.

Logistical errors can unfortunately happen, even if such cases are very rare. As we are committed to resolving any shipping errors as quickly as possible, we invite you to contact us as soon as possible by directly registering the return of the item from your customer area.

You can then select the option "I did not receive the correct item" when registering your return and send us a photo of the item received.

Afterwards, we will get back to you as soon as possible, once we have reviewed your request and confirmed the availability of the originally ordered item.

We deliver to 30 different countries. To find out if we deliver to your address, please click on the currency icon located in the top right corner of the website.

If the address provided during the order contains an error or if you were absent during delivery, the package may be returned to us by the carrier. Once your package has been returned to us, it cannot be reshipped to you and will be automatically refunded within a maximum of 14 working days from the date of receipt at our warehouse.

Occasionally, your items may be shipped in multiple packages for logistical reasons. Please check your shipping confirmation email, which should indicate whether your items will arrive separately or not.

If your order was shipped in separate packages, each delivery note will list the items inside. If an item is missing from your order after receiving the package(s), please contact our Customer Service department, specifying your order number, the missing item, and its reference number. We will get back to you as soon as possible.

The product received is not suitable for you? You have 14 days from the receipt of your order to return any item that does not meet your expectations.

To do this, please click on the following link Make a return and register the return of the item(s) you wish to return.

Please use the provided shipping label which will be available on the return portal and via email. Please note that the original shipping label must not be visible to avoid any confusion during delivery.

Note: In the case of a refund, the cost of the return label will be deducted from the refunded amount. It will be indicated when you make your return request.

If you choose an exchange or store credit, the cost of the return label will not be deducted.

The refund will be issued within 14 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the PayPal account used for payment. You will receive an email confirming receipt of your returned products, as well as the refund.

If you received the product less than 14 days ago, please go to the Make a return section. In the list of return reasons, select “The item is damaged or defective.” We also invite you to specify the nature of the defect in the comment field and send us photos of your item.

If the return period has passed, please contact our customer service by email via the contact form including a photo of the defect. We will then contact the brand to confirm whether the defect can be covered.

To unsubscribe from our newsletter, you can click the unsubscribe link at the bottom of the emails or contact us via our contact form.

You no longer need a password to log in to your account. Click on the “Profile” icon located at the top right of the site. Enter your email address, and you will receive a verification code valid for 15 minutes.

After adding products to your cart, simply enter your coupon or gift voucher in the "Discount code or gift card" field located at the checkout stage, just before finalizing your order. This field appears once you click "Proceed to checkout" from your cart.

We do not currently have a loyalty program.

If you had accumulated loyalty points before the launch of our new site, please contact our customer service department via the contact form.

All products sold by L'Exception are original products, coming from official distribution agreements with the brands.

The easiest way is to use our search engine. To do this, click on the magnifying glass, or on a computer, you can simply type your search using your keyboard at any time. You can also use our category navigation and refine your search using our filters.